www.att.com/mobilepurchases – Manage Mobile Purchases Online

ATT Mobile Purchases

  • Allows AT&T customers can manage their¬†purchases and subscriptions online
  • Please note this is for wireless customers only (not designed for AT&T GoPhones)
  • Customers can¬†view recent charges,¬†cancel subscriptions (no reason needed), and block or set purchase limits

The AT&T Mobile Purchases service is free to use for all AT&T wireless customers and¬†AT&T Smart Limits can only limit mobile purchases billed through AT&T. ¬†When making a mobile purchase with AT&T the purchase will be automatically billed to the customers¬†AT&T wireless account and will appear as separate charges from the rest of the bill. ¬†Customers who have a family plan may want to look into adding the¬†Purchase Blocker service that will prevent children from making unwanted purchases (i.e. games, apps) on their phones (which will be charged to the wireless plan). ¬†The “Purchase Blocker” service is FREE to add and will stop mobile purchases and buying subscriptions sold by other companies that would be billed to the given¬†AT&T account.

AT&T Mobile Purchases Common Issues and Tips

  • Purchase Blocker must be added to each wireless number (so if there are 4 numbers under one plan the Purchase Blocker service must be added to all four numbers)
  • When viewing mobile purchases online customers will be sent a one time¬†8-digit PIN
  • This PIN number will arrive in the form of a text message
  • To remove a feature associated with the mobile plan (i.e.AT&T Mobile Insurance, AT&T Navigator) the customer must visit the “change wireless plan and features” portion of their account
  • It is recommended that customers set up an alert (either¬†email or text message or both) when a mobile purchase is made

Any questions about the any purchases or account issues related to AT&T mobile purchases can be directed to 800.331.0500 (or simply input 611 from the customers AT&T wireless phone).  This mobile purchase service is a must for any customers who have family members under one plan.

References

  1. www.att.com/mobilepurchases