, Upload Phone Claim Documents

Phone Claim ATT Uploader

  • Upload documents related to a phone claim with AT&T
  • The document upload process will take less than 2 minutes to complete
  • Operated by AT&T in collaboration with Asurion

What is required in order to upload documents?: Completed Sworn Claim Affidavit & Proof of Loss Statement – Copy of a Government Issued ID (i.e. Stated ID, Drivers License, Passport) – If required, copy of Proof of Purchase for the claimed device (i.e. customer receipt, UPC code form a PO Box) – If required, copy of supporting documents (i.e. insurance policy, court documents, police report).

How do I file an AT&T warranty claim?

Two options. Call 1-888-562-8662 or visit

How many claims do you get with AT&T Asurion?

You can file two claims within any consecutive 12 months with a maximum device value of $2,500 per occurrence.

Other Thoughts

The documents can be digital pictures or scanned for upload.  AT&T document upload also allows the customer to fax in the documents and AT&T will upload them (this is a convenient service but the documents will take longer to upload). Any questions regarding the document upload process can be directed to 1-888-562-8662 and an Asurion Customer Service will be MORE than happy to answer any questions or concerns the customer may have.  The toll-free helpline phone number is open from 7 am and 9 pm CST Monday thru Friday or Saturday and Sunday between 8 am and 8 pm CST.

Who in the world is Asurion LLC

  • Nashville-based IT firm founded by Kevin Taweel and Jim Ellis.
  • Privately owned and operated (not listed on the stock exchange)
  • Employs more than 17,000 people

Asurion LLC specializes in providing insurance for unique products, including smartphones (i.e., Samsung Galaxy), tablets, consumer electronics (think high-end video game systems here), appliances, satellite receivers and jewelry.  Asurion operates in 14 countries and has more than 300 million customers.  Since 1995 Asurion has acquired the following firms: Road Rescue, The Merrimac Group, Lock\line, Warranty Corporation of America, National Electronics Warranty, Soluto, and Sprint Service and Repair.

The Asurion Corporate office is based at 648 Grassmere Park Dr., Suite 300, Nashville, TN 37211 and can be reached via phone by calling 615-837-3000.