www.capitalone360.com/settlement – Settlement Information for Single Accounts

Capital One Settlement Information

  • PRIMARLY used to settle a Capital One 360 account after someone has passed away
  • CapitalOne360.com/Settlement is managed by the Capital One Financial Corporation
  • Any documents that need to be mailed in regards to closing an account upon death can be mailed to Capital One 360, P.O. Box 360, Wilmington, DE 19899

In order to settle a Capital One 360 account the following must be provided; a copy of the death certificate, Letter of Administration or Letters Testamentary with a court signature dated within the last 2 years, Letter of Direction signed by all of the executors, and a check payable to the estate.  Please note the Letter of Administration or Letters Testamentary allows Capital One to work with the person in order to close the account.

www.CapitalOne360.com/Settlement Notes

  • According to the terms of settlement there won’t be an early withdrawal penalty for CDs being settled
  • In some circumstances Capital One may also request a date of the Death Letter, past statements and a past 1099
  • Capital One home loan accounts require a Death Certificate with a visible seal, a Letter of Administration or Letters Testamentary with a visible seal and the Letter of Direction as mentioned above under state and federal law
  • Questions in regards to settling a CapitalOne home loan account can be directed to a customer service agent at 1-866-509-3906
  • Joint accounts are easier to close and do not require as much information (normally just the death certificate needs to be submitted)
  • If the remaining joint account holder is a minor, we’ll need the minor’s parent or guardian to complete the Minor Account Instruction Form, have it notarized
  • Any questions in regards to closing a joint account can be directed to 1-888-464-0727, from 8 a.m.-8 p.m Monday to Friday

Please allow up to 10 business days to receive a check (if entitled) in regards to closing a 360 Savings account, CD or 360 Checking.  Any questions in regards to closing an 360 account can be directed to fax 1-866-464-5112 or deceased@capitalone.com.


  1. www.capitalone360.com/settlement

loanhub.capitalone.com – Access Home Loan with Loan Hub

Loan Hub Capital One

  • LoanHub.CapitalOne provides information about and access to financial services offered by the Capital One family of companies, including Capital One Bank (USA), N.A. and Capital One, N.A., members FDIC
  • Stay on top of all home loan process with LoanHub
  • Requires a username and password
  • New users will have to register with their home loan account number

The Loan Hub service from Capital One is free of charge and is a one stop shop for all mortgage information.  When registering the mortgage customer must provide their application number, date of birth, and SSN.  Lost in the woods customers who are unsure of their application number can dial a Capital One customer service agent at 877-464-2151 (Mortgages) or 866-435-6299 (Home Equity).  Capital One does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through loanhub.capitalone.com.  Home mortgages require a good credit score at the absolute minimum along with a few years of steady income that matches the homes asking price.  People who cannot afford a home loan should look into renting an apartment and save money for a down payment.  Current loan holders who are looking to make a payment vis US mail have two options: Regular Payment Address Capital One, N.A. P.O. Box 105385 Atlanta, GA 30348-5385 or Overnight Payment Address Capital One, N.A. 1 Remitco Way Columbus, GA 31907-3064.  Customers looking to simply write to Capital One for information (or send supporting documents) can write to: Capital One, N.A. P.O. Box 21887 Eagan, MN 55121.


LoanHub.CapitalOne.com Notes

  1. Customers who need to speak with a live mortgage office over the phone should dial 1-855-238-8769
  2. Capital One is an Equal Housing Lender
  3. Capital One provides financing for single family homes, town homes, condos, and 2-4 unit properties
  4. Capital One will NOT approve loans for mobile or manufactured homes, log homes, and properties greater than 15 acres
  5. Almost all home loans will require a down payment (the more the better)
  6. Most loan applicants will have to put down a minimum 3.5% down payment or 10% down for vacation homes



  1. loanhub.capitalone.com
  2. www.capitalone.com/home-loans/faq